Terms & Conditions
These terms govern your use of the website Arley Moss Supplies and any orders you make through this website. Placing an order signifies your acceptance of these Terms and Conditions. Please read these terms and conditions carefully as they affect your liabilities under law.
Arley Moss Supplies is completely dedicated to providing you with the best shopping experience we can. If you have any complaints or suggestions please use the contact page to pass these on to us.
1. Placing an Order
1.1 Browse through the site and select those products that you wish to purchase by selecting the number of each item you require and selecting the 'Add to cart' button. Once your selection is complete proceed to the checkout by first navigating to the shopping cart (accessible when adding products to your cart or from the top right hand side of the site) and then selecting checkout. Then follow the onscreen prompts to confirm your address, delivery options and so forth.
1.2 In order to place an order on this website you will be required to create an account on this website.
1.2.1 You are responsible for maintaining the confidentiality of your account and restricting access to your computer to prevent unauthorised access to your account. You agree to be held responsible for all activities that occur on your account and shall take all necessary steps to ensure that your password remains confidential. If you have any reason to believe that your password has become known to anyone else or that you account is being used by an unauthorised person you will inform us immediately.
1.2.2 You must ensure that all details provided by you on registration are accurate and complete.
1.2.3 If any of your particulars change you are required to inform us immediately.
1.2.4 This website is for use only by people over the age of 18. People under the age of 18 may use this website only with the direct supervision and an involvement of a parent or guardian. You hereby warrant that at the date you accept these terms and conditions you are aged 18 or over, or that your parent or guardian has accepted them on your behalf.
2. Content
2.1 Whilst we take every care to ensure that all of the content of this website is accurate, some of the information supplied to us is supplied by third parties and as such we are not able to completely verify the accuracy of all the contents. You are advised to verify yourself any information gleamed from this website before acting on it.
2.2 The product ingredients and nutritional analyses listed on this website are provided by the manufacturers. Please verify any information yourself by direct correspondence with the relevant manufacturer.
2.3 Errors/Omissions
2.3.1 In the event of an error or omission of content on the website, Arley Moss Supplies reserves the right to amend or cancel any order to resolve the issue as it sees best.
2.3.2 In the event a customer becomes aware of an error or omission they will contact Arley Moss Supplies immediately to inform them of the error/omission.
3. Promotions
3.1 From time to time we may offer competitions, offers or vouchers to be used in conjunctions with this website. Each such promotion will be subject to its own terms, however each offer will be subject to availability at all times.
3.1.1 Only one promotional voucher may be redeemed per purchase, ie. it is not possible to use multiple vouchers.
3.2 Where a promotion has entitled you to a discount on the purchase price of any item, any refund or return will be based on that discounted price.
3.3 We reserve the right to limit the scale and extent of promotions at any time, particularly where it is believed a promotion is being abused by a customer.
3.4 The Trade (other feed merchants and suppliers) is restricted from taking part in any promotion without prior written permission.
3.5.6 Arley Moss Supplies reserves the right to terminate this promotion at any time.
3.6.3 To receive the discount transaction must have been both initiated and concluded within the allotted time period
3.7 All promotions are subject to availability.
3.8 Arley Moss Supplies reserves to restrict the extent of any promotion at any time.
4. Limitations
4.1 You may not use the website for any of the following uses: disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice; gaining unauthorised access to other computer systems; interfering with any other person's use or enjoyment of the Website; breaching any laws concerning the use of public telecommunications networks; interfering or disrupting networks or websites connected to the Website; making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner;
4.2 We reserve the right to restrict what is posted on this website by users, or remove that already posted.
5. Copyright
5.1 International copyright and trademark laws protect the entire contents of the Site. The owner of the intellectual property and copyrights is Arley Moss Supplies. You may not reproduce, republish, modify, copy, transmit, upload, post, or distribute, in any manner, the material on the site, including text, graphics and code without prior written approval from the company.
6. Privacy Statement
6.1 Arley Moss Supplies is committed to protecting our customers’ privacy. Although our ability to provide our service requires that we collect personal information about our customers, we take measures to ensure the privacy and confidentiality of that information.
6.2 Disclosure to third parties
6.2.1We will not sell, trade or rent personal information to others in any way without your prior approval.
6.3 What information we collect and how we use it;
6.3.1Our forms require users to provide contact information (like their name, email, and postal address) unique identifiers (like username and password), and in some cases financial information (like their account or credit card numbers) when they register for our services or in connection with an online transaction;
6.3.2 Contact information from the signup forms may be used to send information about our products and services.
6.3.3 The customer's contact information may also be used to get in touch with the customer when necessary.
6.4 Use of cookies
6.4.1Some pages on this site use "cookies," which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customization the next time you visit us. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on this site.
6.5 This site may contain links to other sites. Arley Moss Supplies is not responsible for the privacy practices or the content of such Web sites.
6.6 Your Consent
6.6.1 By using our web site, you consent to the collection and use of this information by Arley Moss Supplies Please check this page for changes from time to time to make sure you are aware of our latest Privacy practices.
7. Delivery
7.1.1 Orders placed before 2pm will be processed the same working day. Orders are only delivered on working days, i.e. week days excluding bank holidays.
7.1.2 Orders are delivered by a combination of parcel and pallet networks. Large deliveries will arrive on a lorry equipped with tail lift and manual pallet trolley. Orders are unloaded to ground level and are able to be wheeled short distances over good ground to the desired destination.
7.1.3 If your delivery address may be subject to access restrictions (narrow lanes, etc) please indicate that you require your delivery in a 7.5 tonne lorry on the delivery page of the checkout process. If your property is not suitable for access by a 7.5 tonne vehicle we are able to arrange for smaller orders to be delivered by transit van although this service is prohibitively expensive and fairly limited. In exceptionally busy periods a shortage of 7.5 tonne vehicles may result in your delivery being delayed by a day, although this is very rare!
7.1.4 All orders are not suitable for outside storage or exposure to the wet.
7.1.5 Not all delivery methods are available to all the parts of the country
7.2 Standard Delivery
7.2.1 Standard delivery operates on a 3rd working day basis. An order placed before 4pm on working day 1 will be delivered on working day 3
7.2.2 Our delivery partner will text or call the day before a delivery is due to take place to confirm that there will be someone available to sign for the delivery and to give a rough indication of the delivery time.
7.3 Next Day Delivery
7.3.1 Next day delivery operates on a 2nd working day basis. An order placed before 2pm on working day 1 will be delivered on working day 2.
7.5 Failed Deliveries
7.5.1 Where deliveries are attempted but the delivery is unable to be completed due to the absence of someone able to sign for the goods we reserve the right to charge a £15 redelivery charge.
7.6 Unsigned Deliveries
7.6.1 We strongly recommend customers not to ask us to leave the order without obtaining a signature. However where the customer instructs us in writing in the delivery note field to leave the delivery without obtaining a signature we are not able to entertain any claims that may arise from goods arriving damaged or being left at an incorrect location.
7.6.2 If you would like a small order left (i.e. if you will not be there to take delivery), please leave a signed delivery notice identifying where the item is to be left at the delivery address and a signature for the carrier to take with them. Without this notice the carrier will not be able to leave your delivery!
8. Returns
8.1 If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 8 working days from receipt of the goods and return to us unsoiled, unused and in the original packaging you will be entitled to an exchange or return.
8.2 You will be required to arrange and pay for the return shipping. Please contact us if such a case occurs and we can advise you of the most cost effective means of return.
9. Contacting the Web Site
9.1 If you have any questions about these Terms and Conditions, the practices of this site, or your dealings with this Web site please do not hesitate to contact us.